General Questions

Doggie Doo Drain

General questions

What payment methods do you accept?

What if a product is back ordered?

What shipping methods do you use?

What is your return policy?

Can I place an international order?

What payment methods do you accept?

We use PayPal.  You can use credit cards or payments from your bank account.

What if a product is back ordered?

Your Backorder Choices

1. I'll wait till the full order is in stock.

2. I'll accept the order in parts.

3. I'll accept the part of the order that is in stock and refuse the back ordered part.
4. Please cancel my order and refund my money.

What shipping methods do you use?

Different suppliers may use different methods, usually UPS or Fedex.

What is your return policy?

In the unlikely occurrence that you’re dissatisfied with your order, you may return it within 30 days. Please contact us first to let us know that you are returning your product, and what the problem is. We will give you return directions and the address you will need for your return. Return shipping will be paid by you, the customer. The product cost will be refunded once we receive the return. Don't forget to include your order information and your contact information.

Can I place an international order?

We only ship to US customers at the moment on the GreenVillageGreen Shop, but contact us for international ordering and shipping queries.

Doggie Doo Drain

How does the Doggie Doo Drain work?

Here’s a brief video to show you how to install.

And here is the Green Village Green Blog showing how Carol installed hers and why!

It's as simple as 1 - 2 - 3

1. 1. Locate your sewer or septic clean out and unscrew the cap. Clean-outs are usually located within 3 feet of home’s perimeter
2. 2. Screw in Doggie Doo Drain to sewer/septic clean-out and remove Doggie Doo Drain lid
3. 3. Place waste in Doggie Doo Drain cylinder and rinse down with hose, replace Doggie Doo Drain lid.

Do I need a plumber to install the Drain?

No you don’t!  It’s easy.  You might need an adjustable wrench to loosen the sewer clean out cap.

Where will I find my sewer cleanout cap?

Clean-outs are usually located within 3 feet of home’s perimeter.  

This is what your sewer clean out might look like

Why is dog poop such an environmental challenge?

Check out Doggie Blog #2, What to do with doggie poo.  

How do I keep my Doggie Doo Drain clean, and stop the sewer pipe from blocking?

Keep a hose pipe nearby or a watering can.  If you scoop dry waste, you won't need to use water every time.  If the waste is wet, then sluice down with water.  If you have a large quantity to dispose of at once, it might clog the clean out pipe if you throw it down all in one go, in which case just wash down with water.  If you put it down more slowly, you may not even need water.  Never flush plastic bags.  Try and keep leaves and sticks to a minimum.

How long will my Doggie Doo Drain last?

How long does strong plastic last?  We are expecting this product to last many years.

Why can't I use normal plastic poo bags with the Doggie Doo Drain?

NO! NO! NO! Normal plastic bags will not break down and could block the sewer line (not a good idea!).  Flushable bags coming to the Shop very soon.

What other ways are there to dispose of dog poo?

Check out this blog article.

Can I dispose of cat waste too?

We'll investigate this and let you know soon.

N.B. DON'T put cat litter down the Doggie Doo Drain unless it is the wheat variety - clay will block the drain!